Frequently Asked Questions

In principle, our services are available nationwide.
However, depending on the season, we may not be able to serve certain areas, such as some remote islands. Please contact us for details.

Our branch offices are open from 8:00 a.m. to 7:00 p.m

We do not have regular closing days.
However, some branches may be closed during the New Year holiday period. For detailed business hours, please contact each branch directly.

Yes, we do. We offer various campaigns and benefits, including:
•Partner Reward Point Campaign
Present your point card at the time of your estimate, and you will earn points based on your moving fee.
•Official Website Exclusive Campaign
When you request an in-home estimate through our official website, you can receive 20% off the basic moving fee.

Yes, temporary storage is available.
We offer storage services for customers who are moving due to home rebuilding or renovation.
Storage arrangements are discussed during the in-home estimate, so please let us know in advance if you require this service.
Notes:
•Fees vary depending on the volume of items and storage period.
•Additional charges may apply for special items.
•Once items are placed in storage, partial retrieval is not available during the storage period.

Yes, we can.
We offer storage services for customers who are moving due to home rebuilding or renovation.
Please consult with us during your in-home estimate.

No.
For safety reasons, customers are not allowed to ride in the moving truck.

Yes, temporary storage is available.
Please note that terms and conditions are the same as those for household goods storage.

Yes, we can accommodate late-night or early-morning moves.
However, availability depends on conditions, so please consult with us in advance.

For long-distance moves, we will do our best to accommodate your preferred unloading time.
However, depending on traffic conditions and vehicle scheduling on the day of the move, we may not always be able to meet your request. Please consult with our sales staff during your estimate.

Yes, we can handle moves involving multiple pickup and delivery locations.
Please feel free to contact us for details.

Yes, you can specify the delivery date.
Please contact us to discuss your preferred schedule.

Yes, we can.
Please note that each building has its own rules and regulations, so we recommend consulting with us in advance.

Please contact the branch office where you signed your contract to confirm the schedule and time.

If you choose a service without a fixed time, the estimated arrival time will be provided on the day of the move.

Those items are not eligible for the Web-only (All Online) service.
Please apply through the Free estimate form instead.

Yes, you can change your moving date.
Please contact your assigned branch at least three days before the scheduled moving date. We will inform you of available alternative dates.

The delivery date depends on the moving area, season (peak or off-peak times), and distance.
Please contact us to receive an estimated delivery schedule based on your situation.

For large furniture items, our staff will handle packing.
Under the Economy Plan, customers are responsible for packing items that fit into boxes and can be properly closed. Items that do not fit into boxes will be packed by our staff on moving day.
If you prefer full assistance, consider our Standard Plan (includes packing) or Full-Service Plan (includes packing and unpacking). We will recommend the most suitable plan based on your needs.

Please refer to our Optional Services page for details on available electrical work home appliances setup services.

If there are any changes to your moving details after the estimate has been issued, please contact the branch office in charge of your move.
You can reach them at the phone number listed on your estimate, or by calling our toll-free number at 0120-00-1141.
Once we confirm the details of the changes, we will provide you with updated information accordingly.

Yes, you can still request an estimate even if your new address has not yet been finalized.
We will provide an estimate based on the information currently available, so please feel free to contact us.
Please note that during peak moving seasons, customers with confirmed destination addresses may be given priority.

This varies by region, but in general, on-site estimates are available from 8:00 a.m. to 6:00 p.m.

For single-person moves or moves with a smaller volume of household goods, estimates may be available by phone or email.
However, for family or multi-person moves, or moves with a large amount of belongings, issues such as “items not fitting in the truck” or “the truck being unable to access the location due to road width” may arise on moving day depending on the volume of goods and access routes.
To avoid such problems and ensure an accurate and worry-free move, we generally recommend an on-site estimate.

By accurately assessing the volume of your household goods, we can determine the appropriate truck size and provide you with the most accurate and suitable moving plan.
We can also suggest cost-saving options to help reduce your moving expenses. In addition, we will provide you with our mail-order Catalog.

Yes, all estimates are completely free of charge.
No fees will be incurred for consultations or estimates, so please contact us with confidence.

We recommend requesting an estimate approximately three months before your planned moving date.
Contacting us early makes it easier to secure your preferred moving date and compare pricing options.

Even for family moves with a large number of belongings, the process usually takes about 30 to 40 minutes.
All estimates are free of charge, so please contact us with confidence.

For single-person moves, we offer remote estimates via video call, an online service called Web-only(all online)” that allows you to complete the contract online, as well as estimates by phone.
Please note that depending on the volume of your belongings and other conditions, we may request an on-site estimate in some cases.

Moving costs vary depending on the day of the week, the traditional Japanese calendar (rokuyō), and the time of year.
Fridays, Saturdays, Sundays, national holidays, and auspicious days such as Taian tend to be in high demand, making discounts more difficult.
On the other hand, weekday moves or dates considered less favorable, such as Butsumetsu, may be eligible for greater discounts.
Please note that during the peak season from March to April, discounts are generally difficult regardless of the date.

Common additional charges include extra work related to air conditioner relocation and the disposal of home appliances.
For air conditioner work, fees apply not only for standard removal and installation, but also for additional services such as pipe replacement, refrigerant gas refilling, wall-mounted or rooftop outdoor units, and drilling holes in concrete walls (※ drilling one hole in a mortar wall is free of charge).
In addition, the disposal of air conditioners, televisions, refrigerators, and washing machines is subject to fees in accordance with Japan’s Home Appliance Recycling Law.
Detailed pricing will be explained by the sales representative at the time of your estimate.

Moving costs are generally based on the size of the truck, transportation distance, and labor costs for the moving staff.
In addition, prices vary depending on multiple factors such as the volume of your belongings, the layout and structure of your residence, the time required for the move, and any additional services requested.
While discounts may be available for weekday moves during the off-season, discounts are typically difficult during peak periods such as March and April.
For accurate pricing, we provide a personalized estimate. Estimates are free of charge, so please feel free to contact us.

One key way to reduce moving costs is to be flexible with your moving date and time.
Depending on availability, we may be able to suggest weekdays or time slots that are more likely to qualify for discounts.
We encourage you to contact us and discuss your options.

Yes, we can issue the invoice to your employer.
If advance payment before the move is possible, we can accommodate this arrangement.
In addition, if your company is partnered with our Corporate Sales Department, post-move payment may also be available.
Please discuss the details with our sales representative at the time of your estimate.

Yes, installment payments are available when paying by credit card.
Please inform us at the time of your estimate if you wish to pay by credit card.
Details and conditions regarding installment payments will be explained during the estimation process.

Yes, payment by credit card is accepted. We support major credit cards such as VISA and JCB.
If you wish to pay by credit card, please inform the sales representative at the time of your estimate.
The necessary procedures will be explained to you at that time.

For customers who choose to pay in cash, the moving fee must be paid before work begins on the day of the move.
Advance payment by bank transfer is also available via our dedicated website.

If you wish to make an advance bank transfer, you can check the bank account details on our dedicated website.

The receipt will be issued after the moving work is completed.
On the day of the move, our staff will explain how to download the receipt, so please follow their instructions to obtain it.

Hanger boxes will be delivered when the truck arrives on the day of your move.
Each hanger box can hold approximately 7 suits or 15 dress shirts.

If you cancel your contract, please return any unused packing materials to the branch office in charge, either by bringing them in person or by sending them via mail or courier service.
Please note that return shipping costs are the customer’s responsibility.
※ Any materials that have already been used must be purchased.

Yes, we offer collection of used cardboard boxes and packing materials after the move for a fee of ¥3,300 (tax included).
If you would like this service, please contact the branch office by phone.
Please note that box collection is not available from March 15 to April 15.

Yes, we can transport them. However, older cardboard boxes may have reduced strength, so please ensure they are sturdy enough before use.

Cardboard boxes are provided free of charge at the time of contract.
The number of boxes depends on the truck size and the volume of your belongings, but up to 50 boxes (two sizes: large and small) are available.
If you sign the contract during an on-site estimate, the boxes can be handed over on the spot.
If you wish to receive them after signing the contract, please contact the branch office.

We provide cardboard boxes and packing tape free of charge, based on the volume of your belongings.
Additional packing materials can be purchased for a fee through Panda Selections, our shopping service.

Hanger boxes and shoe boxes will be delivered when the truck arrives on the day of your move.
No advance delivery is required, so you can continue using your clothes and shoes as usual until moving day.

We offer two sizes of cardboard boxes: large and small.
•Large size: 34 cm (H) × 52 cm (W) × 35 cm (D)
Ideal for lightweight and bulky items such as clothing.
•Small size: 34 cm (H) × 35 cm (W) × 32 cm (D)
Recommended for heavier items such as dishes and books.

Clothes stored in dresser or wardrobe drawers can be transported as they are, without removing them.
However, please remove any non-clothing items or valuables from the drawers, pack them separately, and carry them with you.
Clothes hanging on hangers will be placed into hanger boxes that we bring on the day of the move and transported that way.
If the clothes do not fit into the hanger boxes, please pack them in cardboard boxes.
Please note that kimono and other traditional garments should be packed separately or placed in a kimono storage case. Kimono cases are available for purchase at an additional cost.

Our staff will handle the disassembly and reassembly of furniture, including beds.
No special preparation is required on your part, so please rest assured.

We can pack and transport desktop computers.
For laptop computers, we ask customers to handle packing and transport themselves.
【Requests to Customers】
Because wiring and settings vary by model, please disconnect and reconnect all computer cables yourself.
Be sure to back up your data before transportation.
【Important Notice】
We cannot guarantee or take responsibility for any data stored on computers under any circumstances. Thank you for your understanding.
【Service Coverage】
• Desktop computers: Packed and transported by our company
• Laptop computers: To be packed and transported by the customer